The rep said that no matter what, sales employees should always double check details for any promotional deals or plans before signing someone up. This method will obviously take a bit more time but it comes with the unbeatable benefit of not messing up and then paying for it later.
Double checking information like this is even more important nowadays, in my opinion, because of T-Mobile’s recent price hikes. These pricing updates have infuriated customers and have even caused some users to switch carriers. It doesn’t help that the company is also pushing its T-Life app which is causing customers to walk out of T-Mobile stores in protest.
The T-Life app has been met with irritation. | Image credit — T-Mobile
T-Mobile is growing rapidly and for good reason: it has invested heavily in its infrastructure and is often much more affordable than its competitors. However it’s also a difficult time to be a T-Mobile customer or employee, partly because of the increased tensions nowadays.
There are often a ton of variables to consider whenever applying a promo or signing up for a plan. This is why customers sometimes end up with bills charging them for services they never asked for or were told would be free. The advice to double check before taking action is basic and yet perhaps the most important principle that T-Mobile employees should stick by.
