Shopify Contact Forms Boost E-Commerce Growth

For all the Shopify store owners, having a contact form embedded in the UI does more than just collect customer details. It is a bridge that fills the gap between your brand and customer engagement. 

Site visitors find it easier to connect with your online store when they find a contact form on your site. If you want to improve the engagement quotient and communication flow on your Shopify store, adding a contact form can make a great difference. You will need a Shopify form builder for that purpose! 

Using a Shopify form builder app for adding a contact form to your store will help you boost customer service, collect feedback, and streamline inquiries. This article will help you learn why you should use a Shopify form builder and create a contact form right away! Beyond that, read along till the end to know the steps on how you can add the form to your store.

Why Does Every Shopify Store Need a Shopify Form Builder App To Design a Contact Form?

Using a Shopify form builder app for integrating a contact form into your store can turn out to be a smart business solution. Here are the key reasons why every Shopify store needs an appropriate form builder shopify app to create a contact form:

1. Seamless Customer Communication

When you have a contact form on your Shopify store, it streamlines the way customers interact with your store. It will eventually boost the user experience quotient. Thus, having a Shopify form builder is of the utmost necessity for you! 

2. Collect Feedback and Potential Leads

The Shopify form builder app can turn out to be a lead generation tool for you! Using it to create a contact form for your Shopify store will enable you to collect customer feedback Shopify. You will be getting a real-world response on what works for your brand and what doesn’t. Having a contact form created using form builder app Shopify enables you to engage your potential buyers with new launches, follow-up sales, and other such offers. 

3. Faster Query Resolution

Form builder Shopify tools can serve the purpose of directing dedicated customer queries to the respective teams. The contact forms can collect product inquiries, general feedback, order issues, and other such concerns of customers. Thus, using a form builder app, the Shopify solution will ensure quick resolution to all queries and concerns. Thus, you will attain better customer satisfaction! 

4. Builds Trust & Credibility

Upon using the form builder Shopify app for streamlining customer contact with the brand, you are encouraging more trust and credibility. It is because, when an online store offers the feasibility for customers to seamlessly connect with the brand, they feel more enticed and confident towards making their purchase. 

5. Reduces Spam Emails

The form builder app Shopify suggests for its online stores will reduce the spamming of your email inbox. When you mention your email address on the website, there is a high chance that non-buyers, scammers, and other unwanted audience groups will flood your inbox. Now, that’s something unproductive for any online store that wants to thrive. So, having a form builder Shopify tool can help overcome the issue and help you collect customer feedback Shopify that’s  genuine.  

6. Complaint Management

It is easier to address customers’ complaints, return requests, and other queries when you have a post-purchase contact form integrated into the store. Use your form builder app Shopify plugin to create a dedicated form for customers to report returns, support queries, or replacement queries. This way, your support team will be able to quickly resolve customer issues to attain better satisfaction. 

Types of Contact Forms You Can Use

Here are the different types of custom forms for Shopify, especially for establishing customer contact, that you can count on:

1. Basic Contact Form

This basic contact form created using a free contact form builder will only request and record the name, email, and message of any customer on your Shopify store. Use the Shopify contact form app and use the simple or brand-specific templates to create and integrate a basic form. It will help you prepare your email list. 

2. Advanced Inquiry Form

It is one of the best custom forms for Shopify that allows you to collect product-specific information. Moreover, such forms also support file uploads, giving customers a better way to explain their queries or concerns. 

3. Pre-Sales Questions or Quote Request Form

You can create a Shopify contact form using Form builder app Shopify that customers can use to ask their pre-sale questions. It is for your team to give customers a clear idea of what they are purchasing and how that would be beneficial for them. Customers can also use this form to request a price quotation from your team. 

4. Multi-Language Contact Forms

If you are running your Shopify store on a global scale, consider using the Shopify contact form app and creating multi-language forms. It will help your customers drop their message, query, or concern in their preferred language. 

How to Add a Contact Form to Your Shopify Store?

Here are a few methods using which you can add a contact form to your Shopify store:

Method 1: Use the Default Template of Shopify

1. Go to Shopify’s Admin page, and select Online Store, followed by Pages. 
2. Click on ‘Add Page’, and title it as ‘Contact Us’. 
3. Now, choose the Contact option from the theme template options. 
4. Save and publish the new Contact page, and make it live. 

Method 2: Use a Form Builder App 

1. Visit the Shopify App Store.
2. Look for the top-rated and best apps for forms on Shopify, such as MAG Form Builder App. 
3. Once you have chosen the right app (you can even go with a free contact form builder), go ahead and install it. 
4. Create your contact form and customize it as per your brand tone. 
5. Embed the form on your Contact page, and make it display as a pop-up. 

Best Practices for Your Shopify Contact Form

Some of the things that you should keep in mind for making your Shopify contact form developed using contact form apps more relevant and useful for your business are:

1. Make sure you keep the Shopify contact form simple and user-friendly. It is because customers might skip forms with unwanted or complex questions. 
2. Prefer asking only the most relevant and necessary information. 
3. Ensure the form is responsive for mobile devices. 
4. Add a ‘Thank You’ or ‘Success’ prompt for customers to see after they submit the form. 
5. Clearly state your response time. You might need a premium version as free contact form builders lack such advanced options. 
6. Add your other contact details, such as phone number or location, right close to the form. 

Where to Place Your Shopify Contact Form?

The contact form apps help you place the form at various places. 

You can consider placing your contact form in the dedicated ‘Contact Us’ page of your Shopify store. It is because that’s the place customers would go looking for your contact information. 

Apart from that, if you want to facilitate quick access to your contact form, you use contact form apps to place it in the footer section of your store. 

To use the best apps for forms on Shopify in a smarter manner, you can place the contact forms on product pages with some pre-sale questions. Finally, consider adding a form to the help or support pages as well.

Conclusion

You cannot deny the fact that a contact form builder for Shopify can turn out to be very productive for your business. A simple contact form created using a premium or even free contact form builder can drive better communication and boost customer service for your Shopify ecommerce business.  

So, turn up to the best Shopify form builder app right by MyAppGurus, and integrate it onto your online store. Our apps are highly rated and have delivered satisfactory results to most store owners to date. 

You will be fostering trust, conversions, and engagement among customers for your Shopify store. And, MyAppGurus is extending you the convenience of achieving the same! Reach out to us today to learn more! 

FAQs

1. Can I add multiple forms across different Shopify store pages using an online contact form builder?

Yes, using the online contact form builder by MyAppGurus, you can add multiple forms to diverse pages of your Shopify store. 

2. How to keep track of form submissions on my Shopify store?

Shopify store owners can integrate their contact form apps with email or CRM platforms for tracking submissions. 

3. Can the success message be customized upon form submissions using online contact form builder?

Yes, you can customize the success message that customers get to see after they have submitted the form using an online contact form builder. 

4. How to ensure my Shopify contact form created using contact form apps is mobile-responsive?

You can use a contact form builder by MyAppGurus, as we ensure mobile responsiveness as one of the key features that we have to offer.